Insurance claims management

A claims management system spanning ten department roles, from first notification of loss through investigation to settlement, with time control applied automatically against service-level targets.

Claims moved between departments by email with no shared status, making it difficult to see where a claim stood or whether it was at risk of breaching a service-level target.

We modelled the full claims lifecycle as a single workflow across ten department roles, with automatic time control flagging claims at risk before they breached target.