Turn support tickets into a product roadmap with evidence
Find the workflow behind recurring complaints, separate causes from requested solutions and measure whether the next improvement reduces real user effort.
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Showing 46–54 of 71 articles
Connecting ERP and accounting software without losing control of the data
Define document ownership, translation rules and repeatable submissions across ERP and accounting systems. Give finance and operations a visible exception and reconciliation process.
Software handover: transfer the ability to operate, not just the files
Make supplier transitions concrete through account ownership, reproducible builds, business-rule walkthroughs and release and recovery exercises.
Build or buy an AI feature? Compare the whole workflow
Compare an AI product, a managed service and a custom integration using the same real task. Include review effort, data control, operating cost and future dependencies.
Multi-tenant applications: keep customer boundaries intact
Tenant isolation must survive beyond the main database query. Follow customer context through authorisation, background jobs, caches, search and generated files.
Testing disaster recovery: prove the business can work again
A successful backup does not prove a successful recovery. Rehearse access, restoration, data validation and the return of important business workflows.
Technical due diligence: what to inspect before taking over software
A working demo is only part of the picture. Assess ownership, reproducible builds, architecture, security practices and recovery evidence before extending an application.
SQL Server performance: investigate before buying more capacity
Connect a slow user journey to query and workload evidence. Examine unnecessary reads, execution plans, indexes and transaction behaviour before choosing an optimisation.
Reliable API integrations: retries, duplicates and uncertain outcomes
Design connected systems for the moments when requests time out, suppliers apply rate limits and events arrive twice. Keep business outcomes traceable and recoverable.